Terms & conditions

1. Scope and quotes

Every project starts with a written scope listing deliverables, timeline and price. Prices shown on the pricing page are starting points, not quotes. Nothing begins until the scope is signed by both parties.

Work outside the agreed scope is quoted separately and in advance. We won't do additional work and invoice you for it afterwards.

2. Payment

• 50% on signing, 50% on delivery, unless the scope says otherwise
• Projects over $8,000 are usually split across three stage payments
• Invoices are due within 14 days
• Bank transfer or Wise. Prices are in USD unless agreed otherwise
• Work pauses on overdue invoices after written notice

3. Revisions

Two rounds of revision are included per stage. Further rounds are billed at our standard rate, and we tell you before that point is reached rather than after.

Reopening a stage that has already been signed off, most commonly strategy, is treated as new work, because everything built since depends on it.

4. Feedback and timelines

Timelines assume feedback within three working days, consolidated into a single response from one nominated person. Longer delays move the delivery date by the same amount. We confirm the new date in writing.

If a project is dormant on the client side for more than 60 days we may close it and invoice for work completed. Restarting is possible and quoted fresh.

5. Ownership and rights

You own the final delivered work outright on final payment, including source files and full commercial rights, worldwide and in perpetuity.

Until final payment, all work remains our property. Unused concepts, routes not selected, and our internal working files stay with us.

Typefaces and stock assets are licensed, not owned. We'll tell you exactly what licences a project needs and what they cost before purchase. Those licences are held in your name.

6. Publishing the work

We reserve the right to display completed work in our portfolio, on social media and in awards submissions, but only after you have publicly launched. If you need us not to, say so in writing and we won't.

7. Confidentiality

Everything you share is treated as confidential by default, whether or not a separate NDA is signed. We're happy to sign yours.

8. Cancellation

Either party may cancel in writing at any time. You pay for work completed to that point. The deposit is not refundable because it reserves studio time we turned other work away for.

If we cancel for any reason other than non-payment or breach, we refund any amount paid for work not yet delivered.

9. Liability

We take responsibility for our own work and will fix our errors at no cost. We're not liable for consequential or commercial losses, and our total liability is limited to the fees paid for the project in question.

You are responsible for confirming that names, marks and claims don't infringe existing rights. We can advise and flag obvious problems, but we're not trademark lawyers and a search is not a legal clearance.

10. Third parties

Photographers, illustrators, developers and printers may be engaged and directed by us. We manage them and remain your single point of contact. Their fees are shown transparently in the scope.

11. Governing law

These terms are governed by the laws of the jurisdiction in which the studio is registered, and disputes fall to the courts of that jurisdiction. The full detail sits in the engagement agreement you sign before any work begins. We would much rather resolve anything with a conversation.